Customer Experience Analytics


What is IBM customer experience analytics?

See your sites and apps from the customer perspective to discover opportunities.  With Customer Experience Analytics you will upgrade to a seamless, end-to-end view of the customer experience to understand and optimize every journey. Gain the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

CLEARGOALS fully supports the IBM customer experience analytics suite of solutions. From implementation through configuration and training, we have extensive resources available to ensure your marketing analytics project is delivered on time, on-budget and exceeds your business objectives.

There are 3 key benefits to this unique and powerful suite of experience analytics including:

take_action Gain the insights you need

Bring together customer experience insights from all channels in a unified, visual dashboard. Customize the dashboard by role to track the KPIs most important to you. Easily identify trends and understand root causes. Gain immediate insight to go from question to decision in minutes, shifting resources and taking action to grow revenue.

pinpoint_issues Relive customer experiences

Zoom in to see where customers struggled and pinpoint trouble spots. Replay any session to see exactly what your customer experienced. Identify new opportunities to improve the customer experience and refine the journey to deliver more conversions.

customer_journey  Visualize the customer journey

Quantify and visualize complete, cross-channel customer journeys—individually and in aggregate—across devices and over time. Always know where customers are in their journey and learn how activity in one channel impacts performance in another. Replicate the top performing paths and weed out the troublesome ones.

Watch a brief introduction to Customer Experience Analytics

What does CLEARGOALS do for IBM Customer Experience Analytics?

CLEARGOALS offers a number of value-added services for each product solution suite including:

  • System implementation – from planning through configuration and roll-out, we can manage and/or support the entire process.  Learn more about this service….
  • System audits – for customers who have had their systems in place for some time, CLEARGOALS offers comprehensive audits designed to identify area of improvement, campaign optimization and recommendations for system growth. Learn more about this service….
  • Training – our expertise is second to none and IBM routinely calls on CLEARGOALS to train their employees.  We offer a wide array of cost-effective training options for all products.  Learn more about this service….
  • Marketing Campaign Services – As a fully function technical marketing agency, CLEARGOALS may act as a direct extension of your marketing department provide campaign planning and execution services. Learn more about this service…
  • Staff augmentation – CLEARGOALS takes a unique approach to staffing.  We provide resources through our staffing centers in Montreal and New York and provide remote staffing for a variety of tasks.  Learn more about this service….



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