Privacy & Cookie Policy

CLEARGOALS  (“us”, “we”, or “our”) respects the privacy rights of individuals who visit our website (defined below)(“you”), who are our clients or are individuals performing any other activity that form part of the operation of our business and is committed to protect all personal identifiable information (referred to as “personal data” or “personal information”) collected in our possession or control. To clearly define our ongoing commitment to the protection of privacy rights, this policy was developed.

This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal information we require for activities that form part of our operation and the information collected by us either via CLEARGOALS.com (“website”) or other means of information collection. In this Privacy Policy, actions related to the storing, handling, collecting and protecting of that personal information will be referred to as “processing.”

 1. Collection of information

Information we collect

Some personal information is given to us through our website when you, for example, contact us for support via a form on our website, send us an email for general inquiries or join our mailing list. We may also process personal information about you after inferring this information from you after interacting with us or others.

The personal information that we process from the above categories may include but is not limited to: your name, country of residence, mobile number, mobile operating system.

In addition; you may choose to provide personal information when you communicate with us or interact with us through phone, email, fax or other means of communication. We may keep records of such exchanges that you send to us for our records.

Information collected automatically through our website and third-party service providers.

We also collect information automatically on how the website and our third-party service providers are accessed and used (“usage data”). This usage data includes information such as your computer’s Internet Protocol address (e.g., IP address), browser type and operating system, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our service and hold certain personal information. Cookies are files with a small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can set up your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Additional information on how we use cookies and other tracking technologies and how you can control these can be found in our Policy below.

Cookies

What are cookies

In order to provide a more responsive and personalized service, this website uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade your user’s experience or functionality on this website.

More information about managing cookies can be found in your browser’s help file or through sites such as www.allaboutcookies.org.

How we use cookies

When you use and access our website, we may place some cookies files in your web browser. We use cookies for the following purposes: to enable specific functions of the website, to provide analytics, to store your preferences, to allow our tools to guide you to personalized answers or experience to allow advertisements to deliver, including behavioural advertising. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

First- and third-party cookies

When you use and access our website, we may place some cookies files in your web browser. We use cookies for the following purposes: to enable specific functions of the website, to provide analytics, to store your preferences, to allow advertisements to deliver, including behavioral advertising. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

First-party cookies are cookies that we place on your device while third-party cookies are cookies that another trusted third-party place on your device. We may use third-party service providers to monitor and analyze the use of our website. In addition to our cookies, third-parties cookies report usage statistics for the website, deliver advertisements on and through the website, and so on.

Types of cookies use on the website are the following

Cookies
What are these cookies?
Persistent Cookies

Cookies that stay in your browser’s subfolder until you delete them manually or until it reaches its duration period. We use these cookies to help us remember your information and settings when you visit our website in the future. This allows a fast and more convenient service through our website.

Session Cookies

Cookies that are temporary files, which are erased when you close your browser. If you restart your browser on the site that created the cookie, the website won’t recognize you. Cookies allows you to proceed through many pages of a website quickly and easily without having to reprocess each area you visit.

Our cookies are used in the following purposes

Types of Cookies
Purposes
Performance/Analytical

We use these cookies to collect information about how you interact (e.g. identify the browser type) with our service and to help us improve performance by tracking what pages are most frequently visited, and from what locations our visitors come from. These cookies include Google Analytics / Adobe Analytics cookies.

Functionality

We use these cookies to let us operate this website in agreement with the choice made. These cookies help us remember you for the future time you visit our website.

Third-party Advertizing

We use these cookies provided by trusted third parties to allow us to collect information from your online activity on our website, other sites and in between visits and helps us provide better-targeted advertising.

Security

We use these cookies to allow us to operate our website and to ensure a better security. It also allows us to remember your past action if the same browser was used in order to identify and prevent risk to secure our website.

Social sharing

We use social sharing buttons that are third-party social media sites. It allows us to provide you with additional functionality to share our content through social media. These sites may log information about activities on the internet including on this website.

Disabling Cookies

Although most browsers accept cookies automatically, you can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality of this website.

2. Use of information

We process several different types of personal information for various purposes to provide and improve our service to you such as:

  • Respond to online inquiries, contact us form and provide information requested by the visitors;
  • Send visitors communication for marketing purposes;
  • Provide analysis or valuable information so that we can improve the Service;
  • Monitor the usage of the service;
  • Detect, prevent and address technical issues;
  • Support the recruitment, human resources management and business development;
  • Support client relationship management;
  • Protect our rights.
Legal grounds for processing personal information

The law allows us to process personal information as long as we have legal ground to do so. We are required by law to inform you of a Privacy Policy for which we rely on to process your personal information.
We generally collect only the personal information necessary to fulfill your request, and if the additional discretionary information is sought, it will be collected under your consent. You may withdraw your consent at any time by contacting us.

Accordingly, we process your personal data for the purposes defined above and we will rely on the following processing condition such as:

  1. A legitimate interest in running our lawful business operation with you would be a motive for us to process your personal information as long as our interest does not outweigh yours;
  2. Consent was explicitly given by you;
  3. To achieve compliance where there’s a need to comply with a legal obligation such as providing information to a law enforcement agency or carry-out obligation underemployment, social security or social protection law.

We are required to obtain your explicit consent to provide you with marketing communications. Such marketing communications will only be provided when permission has been given. If you do not want to continue receiving any marketing communications, you can select to unsubscribe as available within the communication we sent you or contact us.

Identification Cookies

The primary reason for cookies is so that Drift has the ability to tie previous conversations and interactions to a specific person on your website. With this information, your chat agents can easily see the previous conversation and use that context in their current conversation. Without cookies, if someone chats in with Drift and asks about an update to their conversation last week, Drift will have no connection to the previous conversation. Drift classifies these cookies of type Identification.

Functionality Cookies

Drift also uses cookies to improve the performance of the Drift platform. An example of this is the “”DFTT_END_USER_PREV_BOOTSTRAPPED”” cookie. It tells Drift that we’ve already created a record for this site visitor, so that work doesn’t have to be done and saves us some loading time. Drift classifies these cookies of type Functionality.

 

Tracking Cookies

The last type of cookie that Drift uses are of type “”tracking””, and those are used to track website behavior that allows Drift to display different messaging. A common example of this is presenting a message such as “”Welcome back! … “” if the site visitor is coming for a return visit. These types of cookies are of type Tracking.

 

Local Storage

Slightly different from cookies is a web browser tool known as Local Storage. It stores information similar to how cookies store information, however there is no expiration period. Drift uses local storage to track website behavior such as last activity.

 

Adobe Analytics and Launch

The Sites also use services by Adobe Inc. (“Adobe”), in particular the Adobe Launch and Adobe Analytics, which allows us to analyze the use of our website in order to optimize its design and usability and better adapt it to the needs of our website visitors. For this purpose, Adobe Analytics will collect personal data such as your IP address and other identifiers, usage information, email address and location data. You may opt out of the Adobe Analytics services by following the link below:

 

https://www.adobe.com/privacy/opt-out.html 

 

Maintaining customer privacy and data security are top priorities at Adobe. Adobe participates in multiple privacy organizations and cooperates with privacy regulators and self-regulatory principles (such as the Digital Advertising Alliance AdChoices program) to provide customers with information about how their information is used, and choices about its use.

 

Most of the cookies set by Experience Cloud products contain no personally identifiable information. These cookies and associated data are secure and used only for your company’s reports, and to provide relevant content and advertisements. The data is not available to third parties or other Adobe customers, unless used in aggregated industry reports. For example, the Digital Marketing Insight Report analyzes aggregated and anonymous data across retailers. Adobe does not merge browser-level information across companies. To protect the privacy and security of customers’ data, some of the services within the Experience Cloud offer companies the ability to use a separate set of cookies for each site tracked. Some of the Suite offerings also offer customers the ability to use their own domain name as the owner of the cookie. This practice creates an extra layer of privacy and security, as it makes the Experience Cloud cookies first party cookies , belonging permanently to the company’s site.

 

Cookies can store and provide only the information that was previously deposited in them. They are not able to execute code or access other information stored on the computer. Additionally, web browsers restrict access to cookie data. Browsers enforce a cookie security policy that makes all cookie data available only to the website that originally set the information.

 

To read more about Adobe’s Cookies refer to the Adobe Experience Cloud Interface User Guide

 

To understand what is being collected please refer to the Adobe Privacy Overview. 

 

 

Social media applications (LinkedIn, Instagram, Twitter, YouTube)

Our website uses social media applications widget for LinkedIn, Instagram, Twitter, and YouTube to provide you with the possibility of connecting your profile on the website with your profile on social media. When a user is already connected on such applications and accesses our website; we may receive a notification about it. The use of those social media buttons may place a cookie on your device to make their service easier to use and ensure the interaction process with our social media websites.

Please read the following web page for more information on the privacy practice of those social media application:

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Twitter: https://twitter.com/en/privacy

Google: https://policies.google.com/privacy

YouTube: https://www.youtube.com/yt/about/policies/#community-guidelines

 

 

  1. Choice & Opt-out

 

We generally obtain your consent before collecting, and in any case, before using or disclosing your personal information for any purpose. You may provide your express consent to us either orally, electronically or in writing. You may also consent to our collection, use and disclosure of personal information by voluntarily providing us with personal information through clear, affirmative action (e.g., by submitting an information request, participating in a survey, etc.). We may also rely on your implied consent to the collection, use and disclosure of your personal information where implied consent is permitted under applicable law.

We will not, as a condition of the supply of our services or products, require you to consent to the collection, use, disclosure or protection of information beyond that which is required to fulfill the specified and legitimate purposes for which the information is being collected.

By navigating on our website, you opt-in and agree to our first-party and third-party cookies during your browsing experience. However, if you wish to prevent cookies from tracking you on our website, you can reset your browser to refuse all cookies or to indicate when a cookie is sent. Any visitors can opt-out of receiving marketing emails from us at any time or opt out from having your personal information held by us and shared with third parties for direct marketing purposes or business operations and development efforts. All opt-out requests can be made by selecting the unsubscribe option as available within the communication we sent you or emailing us.

3. Information we share or transfer
 
Information we share

We may share and disclose personal information to third parties in the following situations:

  • Within CLEARGOALS for the purposes defined in this policy;
  • Third-party service providers who entail access to your personal information to support our website, the delivery of our products and services, general inquiries and other business related purposes such as website analytics providers, third-party advertising partners or customer relationship management.
Information we transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your authority.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

4. Third-party service providers
 
Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Please read the Google Privacy & Terms web page for more information on the privacy practice of Google: https://www.google.com/intl/en/policies/privacy/

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

Google Tag Manager

Google Tag Manager is a service offered by Google that allows marketed website tag to be managed using an interface. The Tag Manager tool itself (which implements the tag) is a cookieless domain and does not record personal information. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

Please read the Google Privacy & Terms web page for more information on the privacy practice of Google: https://www.google.com/intl/en/policies/privacy/.

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

Google AdWords

This website uses Google AdWords to advertise campaigns prompted by search terms entered in the Google search box; We use Google AdWords to display online advertisements about products and services.

Please read the Google Privacy & Terms for more information on the privacy practice of Google: https://policies.google.com/technologies/ads. If you wish to block specific ads that are related to Google AdWords, please see https://support.google.com/ads/answer/2662922?hl=en.

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

We may use third-party social media applications to facilitate the sharing of knowledge and content. The functionality of enabling sharing via third-party social media applications through sharing buttons may lead to collection and use of your information.

Drift

“Drift places and uses cookies on your website for a variety of reasons. 

The primary reason is so that Drift has the ability to tie previous conversations and interactions to a specific person on your website. We also use cookies to operate our product more efficiently and make sure that certain website operations are only performed a single time. Lastly, Drift tracks specific metrics around website usage, such as which pages someone went to and how often they return. This data is never sold or sent to third parties. Instead, it is used in our platform to allow for more personalized and specific messaging.”

Identification Cookies

The primary reason for cookies is so that Drift has the ability to tie previous conversations and interactions to a specific person on your website. With this information, your chat agents can easily see the previous conversation and use that context in their current conversation. Without cookies, if someone chats in with Drift and asks about an update to their conversation last week, Drift will have no connection to the previous conversation. Drift classifies these cookies of type Identification.

Functionality Cookies

Drift also uses cookies to improve the performance of the Drift platform. An example of this is the “”DFTT_END_USER_PREV_BOOTSTRAPPED”” cookie. It tells Drift that we’ve already created a record for this site visitor, so that work doesn’t have to be done and saves us some loading time. Drift classifies these cookies of type Functionality.

Tracking Cookies

The last type of cookie that Drift uses are of type “”tracking””, and those are used to track website behavior that allows Drift to display different messaging. A common example of this is presenting a message such as “”Welcome back! … “” if the site visitor is coming for a return visit. These types of cookies are of type Tracking.

Local Storage

Slightly different from cookies is a web browser tool known as Local Storage. It stores information similar to how cookies store information, however there is no expiration period. Drift uses local storage to track website behavior such as last activity.

Adobe Analytics and Launch

The Sites also use services by Adobe Inc. (“Adobe”), in particular the Adobe Launch and Adobe Analytics, which allows us to analyze the use of our website in order to optimize its design and usability and better adapt it to the needs of our website visitors. For this purpose, Adobe Analytics will collect personal data such as your IP address and other identifiers, usage information, email address and location data. You may opt out of the Adobe Analytics services by following the link below:

https://www.adobe.com/privacy/opt-out.html 

Maintaining customer privacy and data security are top priorities at Adobe. Adobe participates in multiple privacy organizations and cooperates with privacy regulators and self-regulatory principles (such as the Digital Advertising Alliance AdChoices program) to provide customers with information about how their information is used, and choices about its use.

Most of the cookies set by Experience Cloud products contain no personally identifiable information. These cookies and associated data are secure and used only for your company’s reports, and to provide relevant content and advertisements. The data is not available to third parties or other Adobe customers, unless used in aggregated industry reports. For example, the Digital Marketing Insight Report analyzes aggregated and anonymous data across retailers. Adobe does not merge browser-level information across companies. To protect the privacy and security of customers’ data, some of the services within the Experience Cloud offer companies the ability to use a separate set of cookies for each site tracked. Some of the Suite offerings also offer customers the ability to use their own domain name as the owner of the cookie. This practice creates an extra layer of privacy and security, as it makes the Experience Cloud cookies first party cookies , belonging permanently to the company’s site.

Cookies can store and provide only the information that was previously deposited in them. They are not able to execute code or access other information stored on the computer. Additionally, web browsers restrict access to cookie data. Browsers enforce a cookie security policy that makes all cookie data available only to the website that originally set the information.

To read more about Adobe’s Cookies refer to the Adobe Experience Cloud Interface User Guide

To understand what is being collected please refer to the Adobe Privacy Overview. 

Social media applications (LinkedIn, Instagram, Twitter, YouTube)

Our website uses social media applications widget for LinkedIn, Instagram, Twitter, and YouTube to provide you with the possibility of connecting your profile on the website with your profile on social media. When a user is already connected on such applications and accesses our website; we may receive a notification about it. The use of those social media buttons may place a cookie on your device to make their service easier to use and ensure the interaction process with our social media websites.

Please read the following web page for more information on the privacy practice of those social media application:

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Twitter: https://twitter.com/en/privacy

Google: https://policies.google.com/privacy

YouTube: https://www.youtube.com/yt/about/policies/#community-guidelines

 5. Choice & Opt-out

We generally obtain your consent before collecting, and in any case, before using or disclosing your personal information for any purpose. You may provide your express consent to us either orally, electronically or in writing. You may also consent to our collection, use and disclosure of personal information by voluntarily providing us with personal information through clear, affirmative action (e.g., by submitting an information request, participating in a survey, etc.). We may also rely on your implied consent to the collection, use and disclosure of your personal information where implied consent is permitted under applicable law.

We will not, as a condition of the supply of our services or products, require you to consent to the collection, use, disclosure or protection of information beyond that which is required to fulfill the specified and legitimate purposes for which the information is being collected.

By navigating on our website, you opt-in and agree to our first-party and third-party cookies during your browsing experience. However, if you wish to prevent cookies from tracking you on our website, you can reset your browser to refuse all cookies or to indicate when a cookie is sent. Any visitors can opt-out of receiving marketing emails from us at any time or opt out from having your personal information held by us and shared with third parties for direct marketing purposes or business operations and development efforts. All opt-out requests can be made by selecting the unsubscribe option as available within the communication we sent you or emailing us.

6. Rights

We take reasonable measures to ensure that the data we collect is reliable, accurate and complete. If we process your personal information, the following rights apply:

Access & Rectification: 

– You have the right to ask us to provide you with your personal information usability in a structured, commonly used format or request us to correct any inaccuracies.

Objection

-You have the right to object us from using your personal information if we are not entitled to use it anymore or even delete the personal information when the information is no longer necessary for the purposes it was collected. 

Other rights: 

– Other rights apply such as your right to ask us to restrict the processing of your personal information for certain or all services as outlined.

– You have the right to withdraw your consent at any time. 

You can contact us if you wish to exercise any of your rights.

7. Data Security

The security of your data is important to us but in reality, no method of transmission over the Internet, or method of electronic storage is absolutely safe against all threats. We limit, with the best of our ability, the access to your personal information to those who need to know. Such individuals who are granted access to the data are required to maintain the confidentiality of such information.

8. Sensitive Data

We do not knowingly solicit or collect any information regarding your racial, ethnic origin, political opinions, religious or philosophical beliefs, physical or health condition, or any other sensitive data other than what is listed in section 1 regarding our employees.

 9. Children

Our service does not address anyone under the age of 18 (“children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

 10. Links to other websites

Our service may contain links to other sites through applications and plug-ins that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. For example, you have the option to use social media buttons (e.g. LinkedIn, Instagram, Twitter, YouTube).

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Updates to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us: